100% SATISFACTION GUARANTEED
If you are not 100% happy with your purchase we will happily refund the price of the item provided that the goods are returned in their original condition, within 7 days of receipt with all labels intact. Please do notify us before returning any items so as to avoid any delays on receipt. It will also help us to process refunds promptly if you include a note confirming the order reference and method of payment. We will refund the price less postage, as this part of our service to you will be complete. The purchase price for items returned after 7 days will be credited against the customers account and may be used within 12 months. Once an item has been exchanged or credited we are only able to offer an exchange or credit in its place. We are unable to exchange goods after 14 days of purchase. This does not affect your statutory rights. Please note next day guarranteed deliveries may be exchanged only.
Any product issues should be notified to us in writing within 7 days of receipt in order to be valid, after this time, we are unable to entertain any complaints as regards description or manufacturing faults.
If your item was not exactly what you wanted, don’t worry… we are happy to exchange any items for different sizes, colours or even styles, we simply ask that you cover the postage on sending out additional items (plus any price difference). You can send us cash, cheques or postal orders if you wish, together with details of the required style, size and return address.
We will deal with exchanges as quick and efficiently as we deal with sales and our staff are always happy to help.